Thank you for shopping with Zyan! We strive to provide high-quality, unique products and a satisfying shopping experience. Please read our refund policy carefully to understand the terms and conditions for returns and refunds.

1. General Policy

Due to the exclusive and limited-edition nature of our products, all sales are final. However, we do allow for refunds or exchanges in certain cases, outlined below. Please contact us within the specified time frame if you believe you are eligible.

2. Eligibility for Refund or Exchange

A refund or exchange may be issued under the following conditions:

• Defective or Damaged Items: If you receive an item that is defective, damaged, or incorrect, please notify us within 7 days of delivery.
• Incorrect Order: If the product does not match the description or specifications of what you ordered, please let us know within 7 days of receiving your order.

Note: To be eligible for a refund or exchange, items must be in unused, original condition with all original tags, labels, and packaging.

3. Non-Eligible Cases

We cannot accept returns or offer refunds for the following:

• Change of Mind: Refunds are not provided for personal preference changes after purchase.
• Used or Worn Products: Items that show signs of wear, use, or alteration are not eligible.
• Delayed Delivery: Delays caused by factors outside our control (such as courier issues or customs delays) do not qualify for refunds.

4. Return Process

If your item meets the eligibility criteria, please follow these steps:

1. Contact Us: Email our customer support team at [contact email] within 7 days of receiving your item with your order number, a description of the issue, and photos of the product (if applicable).
2. Return Authorization: Our team will review your request and, if approved, provide return instructions. Unauthorized returns will not be accepted.

Shipping Costs: Customers are responsible for return shipping costs unless the item is confirmed to be defective or incorrect.